You can contact us via the following:
Please contact our friendly Customer Care Team via firstname.lastname@example.org to request fire test certificates.
Acoufelt’s acoustic products, including acoustic panels and acoustic carpet tiles, are manufactured in Australia, North America, Thailand and Japan.
Acoufelt’s corporate offices are located in Australia, the USA and the UK, in the following locations:
Adelaide: Level 8, 26 Flinders Street, Adelaide SA 5000
Sydney: Australia Square – Level 43, 264 George Street, Sydney NSW 2000
London: 1 Waterhouse Square, London EC1N 2ST
Clawson: Suite 101, 1238 Anderson Road, Clawson MI 48017
Acoufelt’s Regional Sales Partners service the rest of the global market.
Contact us via email@example.com or click the button below to find your nearest rep or distributor.
Our FilaSorb™ felt is made from 100% polyester fibres, a minimum 60% of which is comprised of
recycled PET. FilaSorb™ felt is the primary material in our wall and ceiling products, including our
acoustic wall panels, acoustic ceiling panels, acoustic screens, acoustic tiles, acoustic baffles and
acoustic ceiling clouds.
Learn more about FilaSorb™ here
Our QuietBack™ acoustic carpet tiles are comprised of a yarn face pile made from 100% solution dyed nylon with an acoustic backing made from a minimum of 80% recycled PET fibres.
Learn more about QuietBack™ here
Our BarrierBack™ carpet tiles are comprised of a yarn face pile made from 100% solution dyed
nylon, comprised predominantly of recycled and regenerated ECONYL yarn.
Learn more about BarrierBack™ here
Where possible, and without compromising on quality, Acoufelt pursues sustainable practices in
manufacturing that close the loop on the circular economy through careful and considered raw
material sourcing. Acoufelt’s primary material components; FilaSorb™ felt and QuietBack™
acoustic carpet tiles, are both made from regenerated PET fibres with a minimum of 60% recycled
content, and our BarrierBack™ carpet tiles are also made from ECONYL® regenerated fibres.
Read more about our sustainability efforts here
Acoufelt offers a 20-year wear warranty across all of its acoustic products. This warranty guarantees
that products will conform to specifications, and maintain their physical characteristics and acoustic
properties throughout the 20-year period. In addition to this, all Acoufelt carpet tiles are covered by
a 20-year guarantee on castor chair proof and colorfastness, and a lifetime antistatic guarantee.
Acoufelt FilaSorb™ products are offered an additional 20-year light fastness guarantee.
Read Acoufelt’s carpet tile warranty here.
Read Acoufelt’s FilaSorb™ warranty here.
For our Australian customers, any QuickShip products should be delivered between 2-8 working
days, depending on your location within Australia. Look out for a QuickShip symbol on products
across our website. For all custom projects requiring cutting or wrapping, our Australian customers
should allow for up to roughly 10-15 working days delivery. Customers outside of Australia should
contact our Customer Care Team to obtain more information regarding lead times.
Finished goods are delivered to our customers using GMK logistics. Please contact our Customer
Care Team on firstname.lastname@example.org for tracking information and approximate delivery times.
Samples, merchandise and other marketing materials are sent via TNT/Fedex. Please contact our
Customer Care Team for your tracking number and information.
Please contact your local Sales Rep or our Customer Care Team via email@example.com to access
an updated price list.
We test the acoustic performance of our products with a full room reverberation test in a
laboratory following ASTM C423 or AS ISO 354 standards. The results are documented in NRC
values (Noise Reduction Coefficient) on our specification sheets across all our floor, wall and
Yes you can. We offer consultations to our customers face to face, over the phone, or over a video call –
depending on your location and needs. Our sales team are trained with extensive product knowledge, and
a practical understanding of how to provide soundscaping solutions catered to your space. Contact your
local Sales Rep or our Customer Care Team on firstname.lastname@example.org.
Contact our Customer Care Team on email@example.com with your address and we’ll provide you with
a list of installers in your area.
Due to the breathable nature of our acoustic material, our products can be installed in conditions with
high humidity, without affecting standard performance. However, to ensure maximum adhesion is
maintained, we recommend you speak with your installer to discuss the most appropriate installation
method for your environment.
Yes, Acoufelt offers installation kits for its acoustic screens, acoustic baffles and acoustic ceiling clouds,
which are listed on our price list. Installation kits must be ordered separately and may have lead times.
There are a few ways you can order a product sample.
1. Contact your local Sales Rep
2. Call or email our Customer Care Team at firstname.lastname@example.org.
3. Via our website, you can select the “order a sample” button on any of our product pages .
Alternatively, use our live chat function to speak in real time to a member of our team.
Samples will be dispatched same day within Australia via a courier, but may take up to 4 working days
to arrive under regular circumstances.
You can place an order by contacting your local Sales Rep or our Customer Care Team via
Yes. Please supply the drawings, quantities and dimensions you require for your project, and our Design
and Production Team will work with you to create a bespoke solution. Contact us with your custom
product enquiries via email@example.com.
Yes, yes and yes. We can print any supplied image onto our acoustic panels, so long as the image has
a minimum resolution of 300 DPI. Our acoustic panels can also be printed in any variety of colours, as
well as cut and bevelled to any shape or measurement required. Please contact us on
firstname.lastname@example.org with your desired measurements and/or CAD files.
Yes you can. Please contact our Customer Care Team on email@example.com with your custom idea,
and we will work closely with you on developing your bespoke design.